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Case Study:

Managing 200,000 Learners?
SureSkills Made It Simple for Dell

Dell owned the vision. We handled the execution.

 

A Smarter Way to Manage Learning—Seamlessly, Efficiently, and Without Complexity

Managing learning for over 200,000 employees isn’t just about delivering content—it’s about ensuring it stays relevant, accessible, and easy to navigate. Dell Technologies needed a scalable way to maintain its Cornerstone LMS while keeping learning experiences seamless and engaging. The challenge? Doing it all without adding unnecessary complexity.

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The Challenge

Four major roadblocks stood in the way:

  • Keeping content accurate and up to date across multiple business units.
  • Managing a massive learning platform efficiently.
  • Ensuring employees could easily find and engage with training materials.
  • Scaling learning operations without growing an internal support team.

The Solution

Rather than building out an extensive internal team, Dell partnered with SureSkills to introduce a managed services approach—one that streamlined platform administration, improved content accuracy, and enhanced the learner experience.

  • End-to-End LMS Management
    A dedicated SureSkills team handled Cornerstone LMS administration, from content uploads to catalog management and user support.

  • Content Accuracy & Maintenance
    SureSkills implemented a proactive content update process, ensuring learning materials stayed aligned with Dell’s latest initiatives.

  • Data-Driven Optimization
    With analytics and insights, SureSkills helped Dell track platform engagement and refine learning programs based on real user behavior.

  • User Experience Enhancements
    Navigation, accessibility, and usability improvements made it easier for employees to find and complete training—boosting adoption rates.
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Results & Impact

Through its strategic partnership with SureSkills, Dell Technologies achieved significant improvements in its learning ecosystem:

  • Streamlined Learning Experience

    The Cornerstone platform was managed efficiently, ensuring ease of use for Dell’s global workforce.

  • Increased Learner adoption

    Custom-tailored platform solutions and UX enhancements resulted in higher engagement and adoption rates.

  • Consistent, High-Quality Support

    Dell received reliable, ongoing platform management and support to address its complex learning requirements

Other Projects We have Worked on for Dell

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Dell Security Awareness

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Dell McAfee Consumer Sales Training

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Dell McAfee Business Sales Training

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Scale Smarter. Deliver Readiness. Stay Focused

If your team is under pressure to deliver more, faster, we can help. From custom content to adaptive learning and delivery infrastructure, we bring the capacity and solutions to support your upskilling strategy at scale.

Let’s move your workforce forward together.