SureLogik
CASP
Home | Support Services | CASP
Commvault-Aligned Support, Engineered for Assurance
In a world where compliance pressure and data risk intersect, backup alone isn’t enough. CASP is SureLogik’s dedicated Commvault Authorised Support service, built to do more than resolve incidents. We design support as a strategic assurance layer—delivering confidence in every recovery, insight in every report, and structure across every backup lifecycle.
From Metallic to hybrid enterprise estates, CASP delivers SLA-aligned, audit-ready, expert-led support that transforms backup into boardroom-level assurance.
What CASP Delivers.
Key Features
- Commvault-certified engineers, aligned to CASP architecture
- 24/7 backup job monitoring + policy anomaly detection
- Backup policy audit, tuning, and version-aware change control
- Direct escalation to Commvault engineering
- Root cause analysis for all major job failures/SLA breaches
- Monthly reporting with audit-traceable metrics
- Tier-based monthly or quarterly service reviews
Strategic Advantages
- Sector-Aligned by Design
Built with ISO 27001, GDPR, and regulated frameworks in mind - Improvement Loops by Default
We don’t just resolve—we analyze, surface trends, and guide change - Architectural Awareness
We don’t just know Commvault—we understand how it maps to your business and infrastructure stack - Total Ownership
We partner with your IT team to own outcomes—not just actions
Business Benefits
- Minimize Risk of Data Loss
Proactive monitoring and validation remove the blind spots - Audit-Ready Assurance
Every SLA, incident, and recovery documented, measured, and available for inspection - Refocus IT on Innovation
Free your internal team from daily backup triage - Report with Confidence
Executive dashboards that expose performance gaps and drive governance - Recover Faster, Recover Smarter
Escalation models and policy design mapped to real RTO/RPO targets
CASP Support Models
Choose the coverage that matches your environment and criticality.
CASP–B (Business Hours)
/month
CASP–E (Extended 24/7)
8 /month
CASP–B (Business Hours)
CASP–E (Extended 24/7)
Features
Support, Engineered for Operational Assurance
We don’t do break/fix, we build continuity through structure.
CASP is part of the broader SureLogik services ecosystem, built on certified frameworks, technical fluency, and real-world outcomes. We embed Commvault support as a service layer that reduces complexity, eliminates risk, and restores trust in every restore.
From Audit Risk to Operational Confidence
A regulated financial services firm partnered with SureLogik CASP Enhanced Support to stabilise backup performance and reduce audit exposure across their hybrid environment.
By integrating structured reporting, policy tuning, and direct vendor escalation, the client achieved 99.8% backup success in 60 days, cut SLA breaches by 65%, and cleared internal audit without gaps.
The result: stronger compliance posture, fewer operational fire drills, and an IT team free to focus on strategic initiatives.
Ready to Lock In Backup Assurance?
Let’s map your Commvault environment and build a support model that unlocks resilience, confidence, and continuity.